How To Activate Your Account

Steps on how to activate your account are described below.

  1. Please navigate to the activation page by clicking here.
  2. Enter your account number in the Account number field.
  3. Enter your email address. This must match the email address we store for you.
  4. Choose your username. This must be between 6 and 20 characters in length. This does not need to match the username you used on our previous website.
  5. Enter your date of birth. This must match the date of birth we store for you and must be in "dd/mm/yyyy" format.
  6. Enter your answer to the "Mother's Maiden Name" and "First School" security questions.
  7. Submit the form and if the information matches details we have stored for you a screen will advise you of successful registration and two emails containing a temporary Password and Security Phrase will be emailed to you.
  8. Click on the Login button and enter your User Name and temporary Password.
  9. You will then be asked to change the temporary Password and Security Phrase to new ones of your choosing. We recommend you copy and paste the temporary Password and Security Phrases from the emails you receive to ensure the information is entered correctly. Please ensure you take note of the Password and Security Phrase you set during this stage.
  10. Finally, you will be taken to a "First Login" screen and asked to enter your new Password, together with your date of birth and answers to the security questions.
  11. Activation is now complete and you will be able to access details of your account and place orders. Please note that each time you subsequently log in, you will only need to enter your Username, Password and three characters of your Security Phrase.